Refund policy
Exchanges and store credit
We want you to love your purchase. If something isn't right, we accept returns for exchange or store credit within 14 days of delivery or collection. We do not offer cash refunds for change of mind.
To be eligible, items must be:
- Unused and in their original condition, with all original packaging, tags, and accessories
- Accompanied by proof of purchase (order number or receipt)
Bicycles must be unridden (beyond an initial indoor fitting check), unmodified, and free of any marks, scratches, or signs of outdoor use. Bicycles that have been assembled, adjusted, or ridden outdoors cannot be returned.
Non-returnable items
- Custom orders, special orders, and pre-orders brought in specifically for you
- Gift cards
- Items marked as final sale
- Consumables and items that have been fitted or installed
Faulty or incorrect items
If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of receiving it and we will make it right — repair, replacement, or refund — in accordance with your rights under Singapore's Consumer Protection (Fair Trading) Act. Nothing in this policy limits your statutory rights.
How to start a return
Email info@rhythmandride.sg with your order number and the reason for return. We will confirm eligibility and arrange the exchange or issue store credit once the item has been received and inspected. Return shipping costs are borne by the customer unless the item is faulty or we sent the wrong item. Store credit does not expire and can be used on any future purchase.
